Refund & Cancellation Policy

1. Current payment status

Online payment is not enabled on Movevia. No payment provider is connected, Movevia does not collect or hold money, and no platform fee is charged today. The rules below describe how the different fee types are treated; payment-specific refund rules will apply once paid services are enabled and will be published beforehand.

2. Types of fees

Movevia platform fees: none at present. If introduced, their refund conditions will be stated at the point of purchase.

Provider service fees: agreed directly between you and the provider, and collected by the provider. Refunds are governed by that provider's stated cancellation conditions and applicable consumer law.

Government fees: application, permit and similar official charges are paid to the authority. Movevia cannot refund them and they are usually non-refundable.

Third-party fees: translation, notary, courier, medical or similar costs follow the terms of the third party concerned.

3. Cancelling a request or booking

A request can be withdrawn at any time before you accept a quote. After acceptance, the provider's cancellation conditions shown on the listing apply.

4. What Movevia can and cannot do

Movevia can review the message and case history and mediate between you and the provider. Movevia cannot guarantee, order or process a refund of money it never received, and cannot influence a government decision or fee.

5. Consumer rights

Mandatory consumer protection rights in your country of residence, including any statutory withdrawal right, remain unaffected by this policy.